Privacy Policy
Section One: Collection and Use of Personal Information
When you use the services of Archroll, we may request you to provide personal information. Archroll will use this information in accordance with this privacy policy. You are not required to provide the personal information we request, but in many cases, if you choose not to provide it, we will not be able to offer our products or services to you or address any issues you encounter.
The following are examples of the types of personal information Archroll may collect and how we use such information:
Section Two: What Personal Information We Collect
When you create an account, make purchases, or contact us, we may collect various information, including your name, mailing address, phone number, email address, contact preferences, and more.
When you purchase products or gift cards from Archroll, we may collect information related to the individuals, such as names, mailing addresses, email addresses, and phone numbers that you provide. Archroll will use this information to fulfill your requests, provide relevant products or services, or for anti-fraud purposes.
In certain jurisdictions, for legal compliance purposes, we may request users to provide government-issued identification, but only in a few specific circumstances, such as customs declarations.
Section Three: How We Use Your Personal Information
We will notify you promptly of the latest product releases and upcoming events. If you do not wish to be on our mailing list, you can opt-out at any time by updating your preferences.
We may use your personal information (such as email addresses or phone numbers) to verify and confirm user identities.
We may use personal information to send important notices, such as order-related information about your purchases. Since these communications are crucial for your interaction with the online store, you cannot opt out of receiving such information.
We also use personal information for auditing, data analysis, and research for internal purposes to improve Archroll's products, services, and communication with customers.
Section Four: Collection and Use of Non-Personal Information
We also collect data that, on its own, cannot be directly linked to any specific individual. We may collect, use, transfer, and disclose non-personal information for any purpose. The following are some examples of non-personal information we may collect and how we use it:
We collect information such as occupation, language, postal code, area code, unique device identifiers, referral URLs, location, and the time zone in which users use the product to better understand customer behavior, improve our products, services, and advertising.
We collect information related to user activities on our website. We aggregate this information to help us provide more useful information to our customers and understand which parts of our website, products, and services are most interesting to customers. Under this privacy policy, aggregated data is considered non-personal information.
We may collect and store detailed information about how you use our services, including search queries. This information may be used to improve the relevance of the results provided by our services. This information typically does not include your IP address, except in a few cases where we need to ensure the quality of the services provided over the internet.
Section Five: Cookies and Other Technologies
Archroll or email and advertisements may use cookies and other technologies such as pixel tags and web beacons. These technologies help us better understand user behavior, tell us which parts of our website people have visited, measure the effectiveness of advertisements and web searches, and improve them. We consider information collected through cookies and other technologies as non-personal information. However, if local law considers Internet Protocol (IP) addresses or similar identifiers as personal information, we also treat these identifiers as personal information. Similarly, under this privacy policy, when non-personal information is combined with personal information, we treat the combined information as personal information.
Like most internet services, we automatically collect some information and store it in log files. This information includes IP addresses, browser type and language, operating system, date/time stamps, and more.
We use this information to understand and analyze trends, manage the website, understand user behavior on the website, improve our products and services, and gather demographic information about our user base. Archroll may use this information for our marketing and advertising services.
Pixel tags enable us to send email in a format users can read and tell us whether emails have been opened. We may use this information to reduce or eliminate emails sent to customers.
Section Six: Other
In accordance with the laws of your country, both within and outside your country's borders, legal proceedings, lawsuits, and requests from public agencies and government departments, Archroll may need to disclose your personal information. If we determine that disclosure is necessary or appropriate for national security, law enforcement, or other matters of significant public importance, we may also disclose information about you.
If we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our business or users, we may also disclose information about you. Furthermore, if a reorganization, merger, or sale occurs, we may transfer all personal information we collect to the relevant third party.
Section Seven: Privacy Questions
If you have any questions or concerns about Archroll's privacy policy or data processing or if you wish to file a complaint regarding potential violations of local privacy laws, please contact us. You can reach out to us anytime by calling Archroll's support phone number.
When we receive privacy questions or access/download requests, we will categorize the contact person and attempt to address the specific question or concern you raise. If your question involves a matter of significant concern, we may ask you for additional information. Contacts raising significant issues will receive responses. If you are not satisfied with the response you receive, you can escalate your complaint to the relevant regulatory authority in your jurisdiction. If you consult us, we will provide information about potential complaint avenues that may apply based on your specific circumstances.
Archroll may update its privacy policy at any time. If we make significant changes to the privacy policy, we will publish notices on the company's website and update the privacy policy.
